GENERAL TERMS AND CONDITIONS

I. Basic Provisions

These General Terms and Conditions are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code of the Czech Republic.

Lucie Chromá
ID No.: 01962728
Registered office: Vršovická 925/28, Prague 10, 101 00
Czech Republic
hereinafter referred to as the “Seller”.

These Terms and Conditions regulate the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract as a consumer or as part of their business activity, hereinafter referred to as the “Buyer”, through the Seller’s online store.

These Terms and Conditions form an integral part of the purchase contract. Any deviating provisions agreed in the purchase contract shall prevail over these Terms and Conditions.

The purchase contract may be concluded in Czech or English.

II. Goods and Prices

Information about the goods, including prices and main characteristics, is provided for each product in the online store.

The prices of goods are stated including VAT, if applicable, and all related fees, unless stated otherwise.

All product presentations in the online store are for informational purposes only and the Seller is not obliged to conclude a purchase contract regarding such goods.

Information about packaging and delivery costs is published in the online store.

Any discounts from the purchase price cannot be combined unless the Seller and the Buyer agree otherwise.

III. Order and Conclusion of the Purchase Contract

The Buyer may order goods through the online store by completing the order form.

When placing an order, the Buyer selects the goods, quantity, payment method and delivery method.

Before submitting the order, the Buyer may check and correct the entered data. The Seller considers the data provided in the order to be correct.

The purchase contract is concluded when the Seller confirms acceptance of the order to the Buyer’s e-mail address.

If the Seller cannot fulfil any requirement stated in the order, the Seller shall send the Buyer an amended offer. Such amended offer is considered a new proposal of the purchase contract.

All accepted orders are binding.

The Buyer may cancel the order until the Seller confirms acceptance of the order.

If there is an obvious technical error in the price or product information, the Seller is not obliged to deliver the goods under such incorrect conditions. The Seller shall inform the Buyer without undue delay and may send an amended offer.

IV. Payment Terms and Delivery

The Buyer may pay the purchase price using the payment methods offered in the online store.

Together with the purchase price, the Buyer is obliged to pay the agreed delivery costs.

In the case of cashless payment, the purchase price is considered paid when the relevant amount is credited to the Seller’s account or confirmed by the payment provider.

The goods are delivered:

• to the delivery address specified by the Buyer;
• to a pickup point selected by the Buyer;
• by another delivery method offered by the Seller.

The Buyer is obliged to take over the goods upon delivery.

If repeated delivery is necessary due to reasons on the Buyer’s side, the Buyer shall bear the costs of repeated delivery.

Upon receipt of the goods, the Buyer is obliged to check the integrity of the packaging. If the packaging is visibly damaged, the Buyer should immediately notify the carrier and, where appropriate, refuse to accept the shipment.

Ownership of the goods passes to the Buyer upon full payment of the purchase price and receipt of the goods.

The risk of accidental loss, damage or destruction of the goods passes to the Buyer upon receipt of the goods.

V. Withdrawal from the Contract

A Buyer who concludes the purchase contract as a consumer has the right to withdraw from the contract within 14 days.

The withdrawal period begins:

• on the day of receipt of the goods;
• on the day of receipt of the last delivery, if the contract concerns several types of goods or several deliveries;
• on the day of receipt of the first delivery, if the contract concerns regular repeated delivery.

The Buyer may withdraw from the contract by sending a clear statement to the Seller.

The Buyer is not obliged to state the reason for withdrawal.

To comply with the withdrawal period, it is sufficient for the Buyer to send the withdrawal notice before the expiry of the 14-day period.

The Buyer shall send the withdrawal notice to the Seller’s e-mail or postal address.

The Buyer is obliged to return the goods to the Seller within 14 days from withdrawal from the contract.

The Buyer bears the costs of returning the goods.

The Seller shall refund all payments received from the Buyer, including the cost of the cheapest offered delivery method, within 14 days from withdrawal from the contract.

The Seller is not obliged to refund the received payments before the goods are returned or before the Buyer proves that the goods have been sent back.

The goods must be returned complete, undamaged, clean, unused beyond necessary inspection, and preferably in the original packaging.

If the returned goods are damaged or show signs of use beyond what is necessary to become familiar with their nature, characteristics and functionality, the Seller is entitled to reduce the refunded amount by the diminished value of the goods.

VI. Exceptions to the Right of Withdrawal

In accordance with Section 1837 of the Civil Code, the Buyer cannot withdraw from the contract in particular in the case of:

• goods made according to the Buyer’s specifications or customized for the Buyer;
• goods subject to rapid deterioration;
• goods irreversibly mixed with other goods after delivery;
• goods delivered in sealed packaging which the Buyer removed from the packaging and which cannot be returned for hygienic or health protection reasons;
• audio or video recordings or computer software if the original packaging has been opened;
• newspapers, periodicals or magazines;
• digital content not supplied on a tangible medium if performance began with the Buyer’s prior express consent before the expiry of the withdrawal period.

For hygienic and health protection reasons, the right of withdrawal cannot be exercised for intimate goods and sex shop products delivered in sealed hygienic packaging if the seal or protective packaging has been broken after delivery.

This applies in particular to:

• sex toys;
• intimate aids;
• lubricants and cosmetics after opening;
• underwear;
• stockings and hosiery;
• latex clothing and latex accessories intended for direct contact with the body;
• masks, bodysuits and fetish accessories;
• other goods intended for intimate or direct body contact.

The Buyer may withdraw from the contract for such goods only if the hygienic seal or protective packaging has not been broken and the goods are unused, clean, complete and suitable for resale.

VII. Special Provisions for Latex and Intimate Goods

Latex products and intimate goods require careful handling and proper maintenance.

The Buyer is obliged to inspect the goods immediately after receipt and before first use.

The Seller is not liable for defects or damage caused by:

• improper use or handling;
• excessive stretching or mechanical stress;
• contact with oils, fats, unsuitable lubricants, cosmetics, perfumes or chemicals;
• contact with sharp objects, nails or jewellery;
• exposure to sunlight, excessive heat, chlorine or moisture;
• incorrect storage;
• failure to follow care and maintenance instructions;
• natural wear and tear.

Minor differences in colour, gloss, thickness, scent, texture or surface finish are natural characteristics of latex and similar materials and are not considered defects.

The Seller is not liable for allergic reactions or individual sensitivity to latex or other materials if the product composition was properly stated.

VIII. Rights Arising from Defective Performance

The Seller is responsible to the Buyer that the goods are free from defects upon receipt.

In particular, the Seller is responsible that at the time of receipt:

• the goods have the agreed characteristics;
• the goods are suitable for the usual purpose or the purpose stated by the Seller;
• the goods correspond to the agreed sample or description;
• the goods are delivered in the correct quantity, measure or weight;
• the goods comply with applicable legal requirements.

The Buyer may exercise rights arising from defects that occur in consumer goods within 24 months from receipt.

The Seller is not liable for defects:

• caused by normal wear and tear;
• caused by improper use or maintenance;
• caused by the Buyer;
• known to the Buyer before receipt;
• corresponding to the reason for which a discount was granted;
• resulting from the nature of the goods.

In the event of a defect, the Buyer may request:

• repair of the goods;
• replacement of the goods;
• a reasonable discount;
• withdrawal from the contract, where permitted by law.

The Buyer has the right to withdraw from the contract if:

• the goods have a substantial defect;
• the goods cannot be properly used due to repeated occurrence of defects;
• the goods have multiple defects.

IX. Complaint Procedure

The Buyer shall file a complaint with the Seller without undue delay after discovering the defect.

The complaint should include:

• Buyer’s contact details;
• order number or proof of purchase;
• description of the defect;
• preferred method of complaint resolution;
• photographic documentation, where appropriate.

For goods suspected of being damaged during transport, the Buyer is advised to document the damage immediately, especially by taking photographs of:

• the outer packaging;
• the shipping label;
• the inner packaging;
• the damaged product.

The Buyer shall deliver the claimed goods to the Seller clean, complete and suitably packed to prevent further damage.

For hygienic goods, the Seller may request photographic documentation before the goods are sent back.

The Seller shall decide on the complaint immediately, in complex cases within 3 working days. This period does not include the time required for expert assessment.

The complaint, including removal of the defect, shall be settled without undue delay, no later than within 30 days from the date of filing the complaint, unless the Seller and the Buyer agree on a longer period.

If the complaint is justified, the Buyer is entitled to reimbursement of reasonably incurred costs related to the complaint.

The Seller shall inform the Buyer about the result of the complaint by e-mail or another agreed method.

X. Return and Complaint Address

Lucie Chromá
ID No.: 01962728
Vršovická 925/28
101 00 Prague 10
Czech Republic

XI. Delivery of Correspondence

The Seller and the Buyer may deliver correspondence electronically by e-mail.

The Buyer shall send correspondence to the Seller’s contact e-mail stated in the online store.

The Seller shall send correspondence to the e-mail address provided by the Buyer in the order or customer account.

XII. Personal Data

The Seller processes the Buyer’s personal data for the purpose of fulfilling the purchase contract, delivering goods, handling complaints, complying with legal obligations and protecting the Seller’s rights.

More detailed information on personal data processing is provided in the Seller’s Privacy Policy.

XIII. Out-of-Court Dispute Resolution

For out-of-court resolution of consumer disputes arising from a purchase contract, the competent authority is the Czech Trade Inspection Authority:

Czech Trade Inspection Authority
Štěpánská 567/15
120 00 Prague 2
Czech Republic
Website: https://adr.coi.cz

The European Online Dispute Resolution platform may also be used for resolving disputes between the Seller and the Buyer.

XIV. Final Provisions

All agreements between the Seller and the Buyer are governed by the laws of the Czech Republic.

If the contractual relationship contains an international element, the parties agree that the relationship shall be governed by Czech law. This does not affect the consumer’s rights arising from generally binding legal regulations.

The Seller is entitled to amend or supplement these Terms and Conditions. Rights and obligations arising during the effectiveness of previous Terms and Conditions remain unaffected.

The purchase contract, including these Terms and Conditions, is archived electronically by the Seller and is not publicly accessible.

These Terms and Conditions become effective on: 13.5.2025